If the device is usb you may need to unplug it, plug it back in, restart mxie using file exit, restart mxie, and check mxie settings for softphone audio devices. Because zultys sipbased solution is extensible and adapts easily to different architectures, sonicwall is able to run zultys and its existing system simultaneously with a t1 connection between them. Mxie software true unified communications through one software interface. I have tried different drivers for the intel ethernet connection l219. Mxies flexible design lets you support full contact center functions in addition to your daytoday call and front office needs. Zultys business web conferencing and desktop sharing. This increases your ability to multitask and handle overflow and priority calls. Easy setup and admin with zultys cloud services, you can be up and running very quickly. You can try an alternate sip port or test it by disabling the firewalls on the os. Conference center, instant messaging, roles, and user preferences. Zultys mx series offers the mxie client for end users that integrates presence, email, softphone calling, call control, faxing and video calling in a single application.
Can i test my network to see if it is ready for a zultys phone system. Make calls via the zultys phone system from the lyncskype for business application. It is a little difficult to manage the software, even on the computer. Overview of zultys mx250 enterpriseclass ip pbx the mx250 ip phone system is a featurerich enterpriseclass business ip telephony system that supports high quality voip and unified communications services for up to 250 users on a single appliance and can be seamlessly expanded through an mxnetwork to support up to 10,000 users and 128 offices. Users can download the upgrade from zultys resource center free of charge for systems covered by a current extended warranty or software subscription, the company said. Zultys adds android client for its ip pbx network world. Apr 09, 2012 this provides the basic setup and operation of zultys 7. Being able to deploy either a cloud solution, premise solution or a hybrid is. The intuitive, mxie media exchange interface for end users is a desktop client application that integrates and manages all of your. As apples penetration has increased in the business community, mx release 8. With the implementation of mxie zultys is a telephone exchange where we host our e1 lines. Zultys mxvideo provides affordable highdefinition desktop video calling that is fully integrated across a companys zultys unified communications solution.
We have tested to make sure it is not the switch port they are plugged in to by testing other ports. This center contains sales and marketing materials to assist zultys reseller partners with the sales process. Skype for business, lync, integration, mxie, presence, flex communicator. From call recording access to desktop faxing, find mefollow me cell phone integration to personal call routing, mxie provides desktop and outlook integration right out of the box. With mxie, you get a host of features and capabilities wrapped into a single, easytounderstand license. Zultys voice over ip voip quad computer services ltd. When there are more callers than available agents, icc will either reroute callers or queue callers with customized inqueue messages and music that may be unique for. Zultys gives the user the freedom to tailor the deployment thats best for them. May 23, 2016 overview of zultys mx250 enterpriseclass ip pbx the mx250 ip phone system is a featurerich enterpriseclass business ip telephony system that supports high quality voip and unified communications services for up to 250 users on a single appliance and can be seamlessly expanded through an mxnetwork to support up to 10,000 users and 128 offices. Today, the installed zultys mobile user base is a 5050 split between apple and research in motion, but the challenges rim faces are becoming evident and apples share is growing. Home products unified communications mxie software. You can launch a multiparty webconference with the touch of a button from your pc, mac or even from your smartphone. This video shows the integration between zultys mxie and lyncskype for business unified communications clients. May 06, 20 the zultys uc client application, called mxie, is natively supported on windows, mac and linux operating systems.
Zultys understands that its success depends on the success of its partners. Find zultys technologies mxie specifications and pricing. To register for zrc access, you will need to provide your corporate email address. Zultys adds android client for its ip pbx the new client offers presence, access to company directories, call log and secure im. Zultys mxie media exchange interface for end users software is a desktop client application that manages all business communications functions. Zultys ip phone systems seamlessly scale up to meet a com. This is intended for new users of the software as a quick overview of. Having the right communications system truly can power your business success, so at zultys, we are committed to providing the right products, services and support to make that happen.
This pc program was developed to work on windows xp, windows 7, windows 8 or windows 10 and is compatible with 32bit systems. Contact center features, such as an outbound dialer, are also provided within the solution. Ongoing administration is simple with zultys admin interface that enables user management, monitoring and making changes to your service at any time. They convert the format of a phone call to allow it to pass between the sip network and the public switched telephone network, and allow an organization to bring their analog phones fully into their unified communications environment to enable presence, status and other service features in. First check to make sure that you are running the minimum compatible software release 6.
Zultys is a premier provider of ucaas, saas, hosted business phone services and premise based communications systems. Complete customization whether you are looking to just make calls from your computer, or are a contact center supervisor looking for a dashboard, you can completely control your experience. As with the flexible zultys mxie unified communications interface client, the user can choose from multiple ways to perform the same function, e. This software was originally produced by zultys technologies.
Zultys is a manufacturer of voiceoverip communications systems for organizations with 1010,000 users. Zultys mobile communicator for android is a realtime unified communications mobility solution that provides mobile employees realtime access to their corporate zultys unified communication system. Mxconnect lets you designate any phone as your business phone a sip phone, an analog phone, or even a mobile phone or home office phone, and twinning lets you easily switch between one phone and the other. Mxconference is fully integrated with the mxiedesktop unified communications client, and uses a simple management window to schedule, manage and launch audio conferences through basic pointandclick commands whether they are on demand or planned weeks in advance. Zultys mission is to deliver leading edge, comprehensive unified communication solutions that are flexible, easy to use, and costeffective. Zultys cloud services user packages for the ultimate in ease and convenience, you can choose a fully hosted and managed zultys cloud services with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support. Unlike our competitors, we do not need to run 3 or 4 unassociated software programs to perform the functionality that is integrated. Zultys integrates voice, instant messaging, email, video, web conferencing and office phones, smart phones, tablets and computers to work seamlessly on a powerful unified communications platform. A decade ago, business communications meant office telephones. Zultys release 15 enhances both the user experience and administration of zultys uc solution august 16, 2019. Mxie supports a range of operator groups and multiple levels of agent roles, and lets you log into multiple roles simultaneously.
Mxconference is a private audio bridge feature that eliminates the need for costly payasyou go subscriptionbased conference services, and requires no additional hardware. Mxie works seamlessly within our office communication system a voip in a small. Mxie is the software client for the mx30, mx250, and mx1200 systems. Zultys mx system is a product of zultys company which is headquartered in sunnyvale, california. Please visit this link since your browser does not support frames. How to use your zultys mxie business phone software. Zultys technologies was founded in 2001 by iain milnes. The mg4mg8 multipurpose analog to sip gateways are designed with the needs of the smb and sme in mind.
You can also use mxies internal softphone feature and turn your computer into your phone. The mx systems integrate with the ip phones to offer a unified communication platform. The mx firewall is a layer 3 and layer 4 device, with stateful inspection of the packets and an. Zultys offers enterprise class solutions like 1 unified communications, crm, call recording and archiving, seamless multisite integration, connectivity to all classes of network services from analog to sip trunking, high volume voice and web conferencing, and a worldclass user and admin interface.
Easy to understand, with builtin help menus, the mxie is designed to make it easy to access the amazing features of the zultys system. Mxie s flexible design lets you support full contact center functions in addition to your daytoday call and front office needs. By adding mxconference to your companys existing mx system licenses you can make as many conference calls as you need and focus on meeting your customers need instead of worrying about compromising your company. Mxnetwork connects zultys ip phone systems into a highly survivable peertopeer network to provide organizationwide unified communications and icc services to as many as 128 locations, supporting. Zultys mobile communicator app extends the awardwinning mxie unified communications desktop client to the mobile device, and gives employees on the go access to their corporate office to connect them as if they were in the office. Its corporate headquarters is in sunnyvale, california. Zultys does not regularly test program features with operating systems other than those listed in figure 11 and therefore.
Synchronize presence status between the two in both directions. Apr 25, 2011 this sections describes mxie functions. With zultys, you get the exact same user experience whether in the cloud or on your premises. Mitel unified communications vs zultys mx comparison itqlick. Zultys products include ip phone switches, a wide variety of ip business telephones, web and audio conference solutions, contact center systems and unified communications solutions through a global network of zultys certified partners. Zultys mobile integrates mobile workers into the corporate voice and unified communication ip phone system, providing critical functionality such as realtime presence, realtime im and secure chat. If you are an authorized reseller and looking for sales and marketing. Zultys common issues call drops after 15 minutes first check to make sure that you are running the minimum compatible software release 6. Video tutorials zultys training videos ideacom ecsi cloud. If you are looking for software downloads or technical information, please navigate to zultys knowledgebase system zkbs at please note zkbs and zrc require separate registration and login. Zultys is easy to deal with and provides multiple layers of support to its resellers and distributors to better enable them to sell, install and maintain zultys products. This provides the basic setup and operation of zultys 7. It communications zultys mxie ideacom it solutions for. Zultys mxie is a great way to manage your business communications.
Mxmeeting mxmeeting is a webconferencing platform that fully integrates with the zultys mxie unified client application. Welcome to the zrc zultys reseller center the central portal for authorized resellers only. When a user places a call through the application with it bound to the app it will just ring the users own extension. The 5 most important steps to a successful mxie deployment. This is intended for new users of the software as a quick overview of basic functions and features. The zultys uc client application, called mxie, is natively supported on windows, mac and linux operating systems.
Mxie controls all your calling functions and lets you call and be contacted at any phone you want through the mxconnect feature. Video tutorials zultys training videos ideacom ecsi. Zultys does not regularly test program features with operating systems. Mxie is a single interface that is used regardless whether you are lo gging in as an individual or an operator, acd, hunt group, or inbound call center agent. Zultys is a premier manufacturer of voip equipment for your enterprise in.
Users that prefer the mxie client can now customize the look of the user interface, to better fit the way they work. You will find price lists, powerpoint presentations and many other materials to make your job easier. Mxie lies within communication tools, more precisely instant messaging. Zultys mx system is a cloudbased, unified communication and sipbased open standards ip phone system that can also support onpremise or hybrid deployments.
Zultys not only provides its own line of high quality sip desktop and wireless phones, but also supports a growing range of 3rd party phones and services. I am attempting to troubleshoot an issue with the mxie voice application. Download the installer from the web page of your mx which is. Zultys, which recently introduced the new software release for their unified communication product, boasts a reliable product line of corporate communication solutions that combine voip and business telephony with uc features like instant messaging, conferencing, video, and other collaborative features. If this does not fix the issue make sure the audio devices are able to be used by the mxie software. Our software works with mac osx, windows 7 already tested and certified by zultys, vista 64, vista 32, xp and linux workstations. With a single click, zultys mxie users may seamlessly move from instant messaging to voice, and add video for a complete unified communications experience. Learn how to perform common tasks and troubleshoot issues in this helpful guide. Windows computer, mxie software, zultys flex communicator, existing lyncskype for business account not provided by zultys topics.
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